Terms of Service

1. About these terms

These Terms of Service govern your use of MoveDone, including our moving planner, account features, checklists and, when available, marketplace and referral features. By creating an account or using MoveDone you agree to these terms.

2. Who may use MoveDone

You must be at least 18 years old to create an account or enter into a booking, payment or service-provider arrangement through MoveDone. You must provide information that is accurate enough for MoveDone to provide the requested service.

3. Moving plans and information

MoveDone provides organisational tools and general information. Moving checklists, timing suggestions, price guidance and reminders are general guidance and may not account for every lease condition, property requirement, provider lead time or personal circumstance.

You remain responsible for checking important contractual, legal, utility, property-management and provider requirements that apply to your move.

4. Third-party service providers

Where MoveDone introduces you to a removalist, cleaner, pest controller, storage provider, utility provider or other third party, that provider is responsible for its own services, licences, insurance, quotes, representations, availability and performance unless MoveDone expressly states otherwise.

We may rank, recommend or display providers using factors such as location, availability, service category, user preferences, quality signals or commercial arrangements. Where a placement is sponsored or commercially prioritised, we will identify that where required so users are not misled.

5. Quotes, bookings and payments

Quoted prices may change where the scope of work changes or a provider identifies information that was not available when the quote was produced. Any binding price, cancellation terms, deposit or booking conditions should be clearly disclosed before the customer commits.

If MoveDone later takes payments, applicable fees, recurring charges and cancellation arrangements will be disclosed before payment. We will not use these terms to remove rights that cannot be excluded under Australian consumer law.

6. Your responsibilities

• Do not misuse MoveDone, interfere with its security or attempt unauthorised access.
• Do not submit false, fraudulent, unlawful, abusive or misleading information.
• Keep your account credentials confidential and tell us if you believe your account has been compromised.
• When communicating with providers, deal honestly and respectfully.

7. Accounts and suspension

We may restrict or suspend access where reasonably necessary to protect users, providers, MoveDone, the integrity of the service or to meet legal obligations. We will act reasonably in exercising this right.

8. Intellectual property

MoveDone's branding, software, interface, original copy, icons and other original materials are owned by or licensed to MoveDone. These terms do not transfer ownership of those materials to users.

9. Privacy

Our handling of personal information is described in the MoveDone Privacy Policy.

10. Availability and liability

We aim to keep MoveDone reliable and secure but cannot promise uninterrupted availability. To the maximum extent permitted by law, liability that can lawfully be limited will be limited to the extent reasonable in the circumstances. Nothing in this clause limits rights or liabilities that the law does not allow us to limit.

11. Changes

We may update these terms as MoveDone adds features or legal requirements change. Material changes will be communicated in a reasonable way and the current version will remain available on this page.

12. Governing law and contact

These terms are governed by the laws applicable in Queensland and the Commonwealth of Australia, subject to any mandatory law that applies elsewhere. Questions can be sent to hello@movedone.com.au.